Very few companies are as hard on their copiers as construction companies. Often copiers are placed at construction sites in trailers, exposed to dust and dirt and yet required to function as well as any office copier. Clark Construction chose to partner with UBT because of our superior service ability, which keeps their copiers functioning like new, whether they are in their headquarters or out in the field.
Business Profile
Clark Construction was established in 1906 as a small excavating company in Washington D.C., where they completed road grading projects. The company has since grown to support six offices throughout the country from San Diego, CA to Tampa, FL, with its headquarters located in Bethesda, MD. Their current annual revenue is $4.7 billion.. Today, Clark Construction oversees projects ranging from small interior renovations to some of the most recognizable architectural landmarks throughout the country.
Solution
Construction firms have several unique requirements of their copier and printing equipment. Because many copiers are located in temporary trailers at construction sites, the equipment must fit tight space requirements, be able to function with the electrical capabilities of the trailer, and accommodate the specialized paper sizes which many construction documents are printed on. UBT was able to satisfy all of Clark’s requirements partially because of the superiority of the Canon product line. However, the Canon product alone could not satisfy Clark Construction, but rather the Canon product, combined with UBT’s superior service and account management is the combination that has allowed Clark Construction to remain a satisfied UBT customer for ten years.
UBT has a team of knowledgeable technicians who average over 23 years experience on Canon equipment. In addition, we incentivize our technical staff to fix any service issues correctly on the first call, and therefore technicians arrive prepared with plenty of parts to perform preventive maintenance on all service calls. UBT is so confident in our technical service levels that we offer a 98% guaranteed uptime on our equipment, along with monetary compensation if our technicians miss a response time. It is UBT’s unique service infrastructure that when combined with the Canon product, provide Clark Construction with the optimal mix of product and service to exceed their expectations.
In fact, Clark Construction has been so pleased with their partnership with UBT, that they have added all of their offices, nationwide, to the UBT contract. This allows Clark to take advantage of UBT’s account management for all of their offices, and provides one point of contact to make managing the contract much simpler. Clark Construction, though their partnership with UBT, has one national copier agreement providing cost effective pricing, administrative efficiency, and superior technical support to all of their locations.
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