Corporate Executive Board works with executives at the world’s leading organizations to provide actionable insights, analytic tools, and advisory support to enhance performance at key decision points and career moments. The company’s headquarters is located in Washington, D.C., with twelve additional offices throughout the country and the world. Corporate Executive Board’s reach extends to countries in Europe, Asia, and India.
CEB provides authoritative insight to top executives in Fortune 500 companies; therefore, CEB relies on office equipment and integrated solutions to support their demanding workflow requirements. Corporate Executive Board identified UBT as their optimal partner for nationwide Canon equipment, service and support.
With over 50 copiers in their fleet, Corporate Executive Board found that the Canon technology was a major factor in driving their decision to transition away from Xerox and partner with UBT. The following Canon features were integral to CEB’s decision to choose Canon:
- Ease of use: Every Canon copier has a similar interface, which significantly decreases the “learning-curve” of working with new copier equipment. Reliability: Canon equipment is reliable, and coupled with UBT’s service, has the highest uptime in the industry. Technological superiority: With over 27,000 US patents, Canon is the market-share leader in digital copiers.
- Another Canon feature that CEB found attractive is Canon’s Independent distribution channel. As a former Xerox customer, CEB found the ability to choose Canon and then also choose their service provider, allowed them the maximum control and flexibility in their decision. When CEB investigated Canon dealers, UBT emerged as the clear winner due to the superiority of service offered, and unparalleled guarantees.
- UBT’s 12-Month Unconditional Money Back or Exchange Guarantee was particularly important to CEB. Because they moved during the time of their equipment upgrade, this guarantee allowed CEB the peace of mind that once they occupied the space, if the equipment mix wasn’t quite right they could simply return or exchange any machines that didn’t fit their new layout. In addition, having a money back guarantee provided Corporate Executive Board with the security that UBT would deliver on promises because if not, they could simply return the equipment.
Corporate Executive Board found that UBT’s mix of guarantees, the inherent trust they felt in partnering with a provider who allows for an unconditional return of equipment, and the superiority of the Canon product, provided the optimal solution for their office equipment and service contract requirements.
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