Guarantees

UBT believes in high quality service through responsive and knowledgeable technicians, and supports a customer service infrastructure that creates a proactive service environment for our customers.

UBT’s technical team is highly responsive and averages over 24 years of hands-on service experience.  Every UBT field technician is measured and awarded substantial monthly financial incentives based on his or her ability to carefully review the technical needs of your copier and have the necessary parts on hand to repair your system properly on the very first visit. UBT created a unique incentive program for our technical staff that pays increased compensation for minimizing incomplete or ineffective service calls, thereby significantly reducing customer downtime and increasing customer satisfaction.

UBT recognizes the importance of multifunctional devices to produce high quality copies, prints and scans efficiently and effectively and that the reliability of these products is imperative to the smooth operation of any firm. With UBT’s unique 12 month unconditional money back guarantee, all risk is eliminated in making the decision to partner with UBT, ensuring superior products and service. As reviewed by the Industry Analyst Newsletter, this 12 month unconditional money back guarantee is the most comprehensive warranty offered by any dealer or manufacturer in the industry.