UBT offers all of our customers a 98% uptime guarantee on their copier equipment. We understand the importance of these units to a company’s workflow and apply our same high standard of service to both our high volume and low volume users.
One Year Unconditional Money Back or Exchange Guarantee
- 100% equipment refund or exchange if for any reason you decide you no longer want or need the copiers acquired.
2 Hour Average On-Site Response Time
- UBT averages 2 hour response time from the time the service call is placed until a technician arrives at your office. UBT will provide a credit of $500 if a maximum response time of 4 hours is missed.
98% Uptime Guarantee
- UBT Guarantees 98% equipment uptime. Specifically, if your copier is inoperative for more than 2% of regular business hours over the course of one year, UBT will provide a $500 credit.
- The Net Call Incentive and Measurement System for UBT technicians, minimizes recalls and incomplete service calls to insure 98% uptime.