Mid Volume

UBT offers all of our customers a 98% uptime guarantee on their copier equipment. We understand the importance of these units to a company’s workflow and apply our same high standard of service to both our high volume and low volume users.

One Year Unconditional Money Back or Exchange Guarantee

• 100% equipment refund or exchange if for any reason you decide you no longer want or need the copiers acquired.

4 Hour Average On-Site Response Time

• UBT averages 4 hour response time from the time the service call is placed until a technician arrives at your office. UBT will provide a credit of $250 if a maximum response time of 8 hours is missed.

98% Uptime Guarantee

• UBT Guarantees 98% equipment uptime. Specifically, if your copier is inoperative for more than 2% of regular business hours over the course of one year, UBT will provide a $250 credit.
• The Net Call Incentive and Measurement System for UBT technicians, minimizes recalls and incomplete service calls to insure 98% uptime.

Click here for the full version of UBT’s Mid Volume Guarantee (.pdf)