UBT is committed to providing our consumers with technical service that enables you to receive the highest return both in quality and production capabilities out of your equipment.
5 Year Repair or Replace Warranty
- UBT will repair or exchange your copier during a full 5 years of active service within your office as long as the copier has been continuously covered by a UBT full service contract.
2 Hour Average On-Site Response Time
- UBT averages 2 hour response time from the time the service call is placed until a technician arrives at your office. UBT will provide a credit of $500 if a maximum response time of 4 hours is missed.
98% Uptime Guarantee
- UBT guarantees 98% equipment uptime. Specifically, if your copier is inoperative for more than 2% of regular business hours over the course of one year, UBT will provide a $500 credit.
- The Net Call Incentive and Measurement System for UBT technicians, minimizes recalls and incomplete service calls to insure 98% uptime.