United Business Technologies is fully focused on providing the highest level of customer service to our clients. Our entire company infrastructure is based on providing the optimum level of service to our partners at the lowest possible cost.
UBT’s technicians average 27+ years servicing copier equipment and are paid approximately 50% more than the standard technician’s salary. In addition, we have implemented a unique incentive system for our technicians which allows them to earn a monthly bonus by fixing the equipment on the first call and reducing the overall number of service calls through proactive preventive maintenance.
Unlike our competitors, UBT offers financial recourse on our service guarantees, thereby holding ourselves accountable to what we promise our customers. This ensures that when we guarantee a response time or uptime that we will follow through on that promise. Also UBT offers guarantees to all of our customers because we feel that every client deserves our best levels of service.
Because UBT is 100% management owned and operated we are able to offer more flexible solutions to our customers to meet each client’s unique needs. This flexibility is very important in providing customized solutions versus a one-size-fits-all model that many of our competitors offer.
UBT partners with Canon and Toshiba for MFP equipment as well as HP for smaller MFP and single-function printers. UBT carefully selected our technology partners based on the strategic value they provide our customers. As the MFP market becomes increasingly commoditized, both Canon and Toshiba have excelled in developing differentiated technologies that will provide our customers with the premier level of technology options as well as integrated solutions to propel their print environments into a new era of optimized document workflows.
Find out for yourself what it means to partner with UBT. Contact us today for a consultation.