Our Guarantees

There has never been an easier decision for your company to make; partnering with United Business Technologies is completely risk-free.

Our guarantees are the foundation of UBT and play a key role in our ability to build trust and develop long term partnerships. At UBT we understand the risk in changing technology vendors and as a truly consultative partner, we are willing to share that risk with our customers with the industry’s only One Year Unconditional Money Back and Exchange Guarantee.

Canon copier interface

Equipment Guarantees

Unconditional Money-Back Guarantee

In today’s evolving technological environment, the flexibility to return or exchange your equipment to ensure you have the optimal configuration is paramount to maximizing your managed print services solution. UBT’s 12-Month Unconditional Money Back and Exchange Guarantee allows our customers this flexibility regardless of equipment performance with no financial penalties so that the final hardware mix is the perfect solution for their individual environments.

Total Satisfaction Guarantee

Beyond our One Year Unconditional Return or Exchange guarantee, UBT will replace at your request you equipment without charge with a comparable model if for any reason you are not completely satisfied for up to five years from the date of installation.

Canon Printer Maryland

Service Guarantees

15 Minute Telephone Response Time

UBT guarantees a call back from a technician within 15 minutes of placing a service call.

90 Minute Average On-Site Response Time Guarantee

UBT averages a 90 minute response time from the time the service call is placed until a technician arrives at your office. UBT will provide a credit of up to 3 months of your monthly contract minimum (maximum credit of $500) if a maximum response time of 3 hours is missed.

95% First Call Fix Rate

Tired of having to call multiple times for a technician to fix the same problem? With UBT we guarantee our technicians will repair your device within one service call at least 95% of the time or we will refund you $500.

98% Uptime Guarantee

All of our service guarantees culminate in our extremely high uptime for your equipment. Specifically we’ll keep your equipment up 98% of business hours or UBT will offer up to a $500 credit.

Our full guarantees can be viewed below:

Want to know more? Contact us for details and extremely limited exclusions.