Proactive Device Management

Dedicated Fleet Monitoring 

The devices that UBT is recommending for your office have built in technologies that allow us to proactively monitor your equipment. This proactive approach allows UBT customers to experience the highest amount of uptime and you have limited involvement in managing the device fleet. When service alerts are sent from your device to UBT’s Operations Center, UBT dispatches the closest field technician with the correct parts, so that your device is fixed correctly on the technician's first visit.

Automated Service Calls

One of UBT's goals is to continue to improve its award winning service by increasing device up-time and shortening response time for our technicians.  UBT now offers the option to have devices automatically send the service call notifications to our dispatch the moment they occur.  By automatically notifying our service dispatch if a technician is needed, UBT can send service requests to your technician in real time and shorten the amount off time it takes for a technician to arrive on site.

 

 

Automated Toner Replenishment

Our devices have the ability to send real time notifications to our Operations Center when toner levels reach a certain depletion point.  This allows UBT to send next day toner to the corresponding device before the device requires the toner to be changed and prevents any downtime from a lack of supplies. This automated process increases up-time and provides the customer peace of mind and the  ability to focus on other responsibilities.

 

 

Operations Center

UBT is alerted of all error codes through our proactive and automated technologies built into your multifunction device. Once an error code is received the UBT Service Dispatch Operator will login to a portal site and be able to view your device. The Operator is able to look at the jam history, error log, and the useful lifecycle of the parts that are included in the machine. The operator then releases the call to the technician, providing them a detailed history on the machine as well as the parts that should be replaced upon arrival.

 

 

24/7 Service

UBT offers round the clock coverage to protect you in case of last minute emergencies. Whether you have staff working 24/7, have a deadline to meet, or a temporary project to complete, you can choose to have UBT’s service after hours and on weekends.  

Remote Firmware Updates

No longer will technicians need to interrupt your device during peak usage hours by performing necessary firmware updates. We can remotely monitor and update your machines to the latest firmware available to ensure the highest achievable performance.