The devices that UBT is recommending for your office have built in technologies that allow us to proactively monitor your equipment. This proactive approach allows UBT customers to experience the highest amount of uptime and you have limited involvement in managing the device fleet. When service alerts are sent from your device to UBT’s Operations Center, UBT dispatches the closest field technician with the correct parts, so that your device is fixed correctly on the technician's first visit.
One of UBT's goals is to continue to improve its award winning service by increasing device up-time and shortening response time for our technicians. UBT now offers the option to have devices automatically send the service call notifications to our dispatch the moment they occur. By automatically notifying our service dispatch if a technician is needed, UBT can send service requests to your technician in real time and shorten the amount off time it takes for a technician to arrive on site.
UBT offers round the clock coverage to protect you in case of last minute emergencies. Whether you have staff working 24/7, have a deadline to meet, or a temporary project to complete, you can choose to have UBT’s service after hours and on weekends.
No longer will technicians need to interrupt your device during peak usage hours by performing necessary firmware updates. We can remotely monitor and update your machines to the latest firmware available to ensure the highest achievable performance.
Find out how you can start managing your devices today. Contact us today for a consultation.