Server Management

Washington DC

Server Care

Which Service Level is Perfect for You?

UBT dramatically increases your operational efficiency. Our intuitive, SaaS-based management portal allows us to easily monitor, troubleshoot, and manage desktops, servers, mobile devices and other endpoints.  Our years of experience monitoring tens of thousands of alerts and devices has helped us create a simplified, ticket-based workflow that takes the pressure off your technology and allows you to focus on driving your business forward.

We offer three distinct service levels, each targeted to suit specific requirements.

Server Essentials+: 

  • Hardware & software audits
  • Multi-vendor antivirus management
  • LogMeIn Pro
  • Remote restart of services and applications
  • Alert filtering
  • Emergency low disk space alerting (Windows & Linux)
  • Ticket-based workflow
  • 24x7 chat support for product related issues
  • Ticket escalation with steps to resolution
  • PSA integration support
  • Patch whitelisting service
  • Automated low disk space alert and clean-up (Windows Only)

UBT Server Preferred+

  • Includes all Essentials+ features
  • Lights out management: when a server is down, we reboot it automatically (if it relates to resolving one of the alerts below)
  • Our NOC resolves up to 90% of alerts related to:

Copiers Washington DC

UBT Server Elite+: 

  • Includes all Essentials+ features
  • Includes all UBT Server Preferred+ features
  • Assign maintenance/projects tickets
  • Exchange
  • VMware
  • Hyper-V
  • Assign issue-based tickets
  • Troubleshooting
    • SBS
    • Remote Desktop
    • VMware
    • Hyper-V
    • Citrix XenApp Server
  • ​Email Delivery Issues
  • Server performance issues
  • Group Policy Failures
  • Window Server Errors
 
Tell us about your IT Environment to enter the quarterly drawing for a $100 Visa Gift Card!