Hardware FAQs: What to Ask Your Managed Print Services Provider

Submitted by Anonymous (not verified) on Fri, 09/09/2022 - 19:04

Managed print services covers every element of your print environment, including hardware. But what does that mean? What role does hardware play in the overall service? Here are a few questions to ask your provider, so you know exactly what to expect.

The Role of Hardware in Managed Print Services

Here's the truth about managed print services: The best way to understand what it's all about is to ask potential providers some well-planned questions.

That's because managed print services can take many forms depending on your company, industry, needs, and even the provider you choose. While this solution will always cover the basics--like software, security, cost management, and more--the approach might change.

As such, it's important to know which questions to ask a potential provider, especially when it comes to hardware. Here are a few examples to get you started:

"Will you help switch out my machines?"

Some managed print services providers offer a solution called "fleet optimization." That's great news because it means a provider can help you consolidate your fleet, identify the hardware that fits most effectively into your workflow, and even upgrade your devices where necessary.

"Will you show me how to use my machines more effectively?"

Print hardware plays by certain rules, and if you don't know those rules, you won't get the most out of your machines. A good managed print services provider should help you understand the basics--like which paper types your printer needs--as well as the more advanced requirements so you can put your hardware to work for you.

"What about maintenance and repairs?"

Even the best printers will need a little TLC now and again. Your managed print services provider may include this in your contract, so make sure you know who's responsible for what when it comes to hardware.


Although managed print services should handle every element of your print environment, hardware has an especially important role to play. Before agreeing to anything, make sure to ask your potential provider a few key questions to find out how they handle hardware.

Interested in managed print services? Contact us today to see what managed print can do for you!