Our guarantees are the foundation of UBT and play a key role in our ability to build trust and develop long-term partnerships. At UBT, we understand the risk in changing technology vendors and as a truly consultative partner, we are willing to share that risk with our customers with the industry’s only One Year Unconditional Money Back and Exchange Guarantee.
In today’s evolving technological environment, the flexibility to return or exchange your equipment to ensure you have the optimal configuration is paramount to maximizing your managed print services solution. For more than 25 years UBT has offered the industry’s only 12 month unconditional money back guarantee that allows you to cancel your lease and be fully refunded for lease payments made. Recognized in writing by our leasing partners, UBT’s unconditional money back guarantee provides the flexibility and lease cancellation options that no other MFD provider in the nation is able to match.
Beyond our One Year Unconditional Return or Exchange guarantee, UBT will replace at your request your equipment without charge with a comparable model if for any reason you are not completely satisfied for up to five years from the date of installation.
UBT guarantees a call back from a technician within 15 minutes of placing a service call.
UBT averages a 90-minute response time from the time the service call is placed until a technician arrives at your office. UBT will provide a credit of up to 3 months of your monthly contract minimum (maximum credit of $500) if a maximum response time of 3 hours is missed.
Tired of having to call multiple times for a technician to fix the same problem? With UBT, we guarantee our technicians will repair all your devices; copiers, multifunction printers, digital presses and more, within one service call at least 95% of the time or we will refund you $500.
All of our service guarantees culminate in our extremely high uptime for your equipment. Specifically, we’ll keep your equipment up 98% of business hours or UBT will offer up to a $500 credit.
Want to know more? Contact us for details and extremely limited exclusions.