Waiting for someone to notice a device is down and manually open a ticket is a recipe for extended downtime. Our automated service call capabilities remove the human bottleneck. Devices in our managed fleet self-report issues directly to our service team, triggering dispatch before users even pick up the phone.
Document Routing
Getting the right document to the right place shouldn’t require manual effort. Our document routing solutions automate the distribution of scanned and digital documents based on rules you define — by document type, sender, content, barcode, or destination. The result is faster processing, fewer errors, and a consistent, auditable trail for every document that moves through your environment.
Rules-based routing: automatically direct documents to email addresses, folders, or systems
Content-aware routing using OCR and barcode recognition
Multi-destination distribution from a single scan action
Integration with SharePoint, OneDrive, iManage, NetDocuments, and other content platforms
Configurable on-device panel workflows for one-touch routing to common destinations
Service Calls
Proactive device monitoring with automated fault detection and alerting
Automatic service ticket generation on device error or performance degradation
Direct dispatch to local service technicians without manual intake
Integration with your internal IT service management (ITSM) platforms for cross-team visibility
Service history logging and trend analysis for recurring issues
Toner and Supplies
Running out of toner is a preventable problem — but only if your supply chain doesn’t depend on someone remembering to check levels. Our automated supplies management monitors toner levels across your entire fleet in real time, triggering replenishment orders automatically when devices reach predefined thresholds. Supplies arrive before you run out, without anyone having to ask.
Real-time toner level monitoring across all managed devices
Automatic replenishment orders triggered at configurable threshold levels
Consolidated supply management across multiple sites and departments
Usage-based forecasting to anticipate supply needs before thresholds are hit
Elimination of emergency supply orders and associated rush costs
