Our Guarantee To Our Customers

We offer a variety of guarantee solutions to our customers. With a variety of services we also offer a variety of warranties, as well as our commitment to all our consumers. Here are some examples of our production commitment:

High Volume

  • One year unconditional money back or exchange guarantee - 100% equipment refund or exchange if for any reason you decide you no longer want or need the copiers acquire. Guarantee is approved by UBT and is leasing partners for up to $1 million dollars per customer of original copier sale value 
  • 2 hour average on-site response time - UBT averages 2-hour response time from the time the service call is placed until technician arrives at your office. UBT will provide a credit of $500 if a maximum response time of 4 hours is missed
  • 98% uptime guarantee o UBT guarantees 98% equipment uptime. Specifically, if your copier is inoperative for more than 2% of regular business hours over the course of one year, UBT will provide a $500 credit.The Net Call Incentive and Measurement System for UBT technicians, minimizes recalls and incomplete service calls to insure 98% uptime.

Mid Volume

  • 4 hour average on-site response time - UBT averages 4-hour response time from the time the service call is placed until a technician arrives at your office. UBT will provide a credit of $250 if a maximum response time of 8 hours is missed.
  • Mid-volume and high volumes have the same guarantees but the above exception.

Production

  • 5 year repair or place warrant - UBT will repair or exchange your copier during a full 5 years of active service within your office as long as the copier has been continuously covered by a UBT full service contract
  • 2 hour average on-site response time is the same as the high volume response time
  • 98% uptime guarantee is also the same as the high volume guarantee

To learn more about our guarantees contact us today to speak to a representative.