Managed IT to the Rescue

The average phone hold time is 15 and half minutes. That's long enough for your customer to get frustrated. It's long enough for him to forget why he's calling you. It's long enough for him to take his business somewhere where he feels they'll prioritize him.

Your customer does not want to compete with technology issues. Your employee should never have to face the decision: do I give the customer quality service, or do focus on the glaring IT needs?

You can do BOTH when you hire a team specifically cut out for managed IT work.

How To Make Your Office Greener

The average office worker uses 10,000 sheets of paper per year. That's a crazy amount of paper! How can businesses dramatically reduce paper costs and build a greener office? The answer: document management software. Besides saving money on printing, reducing waste, and increasing efficiency -- you can go paperless and help preserve the environment.

Employee Highlight: Kevin Moran

New York PrintersHometown:  Western Maryland

Tell us a little about yourself:  I am an HP certified printer and have been in the HP printer industry for 20 years.  I have been working with UBT for 9 years.  

Employee Highlight: Sherelle Vaughn

Hometown: Clinton, MD

Tell us a little about yourself: I have been with UBT for 21 years now. I took on a new position about 4 years ago as the Sr. Sales Administrator. I particularly enjoy this business, and the challenges that go along with it. My strength is my attention to detail. I pride myself on my reputation for following through. When I commit to doing something I make sure it gets done.  

Years at UBT: 21

10 Things to Consider when hiring a Managed Services Provider

10 Things to ConsiderWith the rapid changes in technology over the past five years, there are ten new things to consider when selecting a Managed Services Provider (MSP) to include:

  1. Contract structure to suit your organization
  2. Financial recourse if the level of service fails to be met
  3. Account credit during transitional period 

Read more to see the full list compiled by our partner, ARGroup: 10 Things to Consider when hiring a Managed Services Provider.

For further information on UBT and ARGroup's IT Services, please visit Managed IT.

Why Businesses Are Turning to Greener Practices

Businesses today are discovering many good reasons to move to an environmentally-friendly work place. Changes are taking place according to green principles involving a decreased reliance on paper products, reductions in the amount of consumables, and better management of print systems. While there are many ways to achieve a greener practice, one powerful way to begin experiencing real operational savings is with the help of Managed Print Services.

The Features That Set Home Business Printers Apart

Do you have a small office or maybe a home office? If so, you may have struggled when it came to getting a printer that delivered the performance you need without taking up too much space or requiring too much of your budget. A recent release by Canon is the Maxify, a compact, high-quality printer.

All the Best Features

Both home users and business users can appreciate the features that make heavy-duty printing and copying convenient, so that you can get work done. So what makes this new printer so great?

Employee Highlight: Terence Matthews

Meet UBT's employee Terence Matthews!

Hometown: Southern Maryland

Tell us a little about yourself: I have spent over twenty years in the imaging systems industry where I've served in many strategic leadership positions including Sales Representative, Copier and Facsimile Sales Manager, Copier Imaging Divisional Manager and Vice President. I graduated with a Bachelor of Arts from North Carolina State University in 1990, earing a dual degree in Business Management and Economics.

Years at UBT: 12

Employee Highlight: Laura Simmons

Meet UBT's employee Laura Simmons!

Hometown: Morgantown, WV

Tell us a little about yourself: I have been working with UBT for almost 10 years, 8 of which were spent in the McLean, VA office. Last year I moved to Los Angeles, CA to take on the role of Regional Project Manager. It has been a fantastic learning experience and a wonderful time to be a part of UBT's expansion on the West Coast. On my time off, I enjoy the beautiful weather and explore all the fun things to do in my new area!

Years at UBT: 9.5

Employee Highlight: Mike Vincent

Meet UBT’s employee Mike Vincent

Hometown: Fairfax, VA

Tell us a little about your time at UBT: I began working on Canon copiers in 1982. I joined UBT’s team about 15 years ago as the Virginia Technical Supervisor but currently hold the position as Color and Production Specialist.