MELVILLE, NY, December 20, 2018 – Canon U.S.A., Inc., a leader in digital imaging solutions, achieves its 10th consecutive BenchmarkPortal Center of Excellence Certification. One of the most prestigious accreditations in the customer service and support industry, this certification honors customer service call centers that rank in the top ten percent of call centers surveyed.

“This certification signifies Canon’s leadership and commitment to balancing cost-effective service solutions with best-in-class service performance,” says Bruce Belfiore, CEO, BenchmarkPortal. “To maintain superior performance for ten years straight is, indeed, an exceptional accomplishment.”

To evaluate a call center, BenchmarkPortal researchers audit and validate companies against a balanced scorecard of metrics for efficiency and effectiveness. The balanced scorecard includes key performance indicators, customer satisfaction ratings, cost, and quality-related evaluations.

Palo Alto, December 11, 2018 — Today, HP Inc. announced a new expansion of account opportunities for U.S. print premier channel partners. Beginning immediately, thousands of Managed Print Services (MPS) Speciality accounts that were previously directly engaged by HP will begin to be made available as premier channel opportunities. The program is a next step in the company’s office printing strategy to concurrently grow contractual and channel this year, while earning incremental market share in both the A3 and A4 categories.

“We have seen worldwide growth with our A3 and A4 channel partners as we advance our office printing strategy into FY19,” said Grad Rosenbaum, Vice President and General Manager of Solutions in the Americas for HP. “The expanded program creates new business opportunities while strengthening our collaboration with channel partners in a large cross section of accounts.”

Frankfurt, Germany – Nov. 13, 2018 — Today at formnext 2018, HP announced new and expanded installations of its HP Jet Fusion 3D printing solutions to meet the growing worldwide demand for production-grade 3D manufactured parts.  HP showcased the explosion of new applications across the transportation, industrial, medical, and consumer sectors, including new PA-11 applications, and initial customers of its new award-winning HP Jet Fusion 3D 300 / 500 solutions.  HP also announced a design-to-print workflow with Autodesk to enable generative design capabilities across the entire HP Multi Jet Fusion portfolio, as well as new online resources to accelerate the journey to mass production for customers and resellers.

MELVILLE, N.Y., October 15, 2018 – With the monochrome laser A4 MFP market continuing to show growth year-over-year in the 45-69 page-per-minute (ppm) market*, Canon U.S.A., Inc., a leader in digital imaging solutions, introduces the imageRUNNER ADVANCE 715iF II Series. This series fits a need in the market for small business or workgroups that desire office solutions that are easy to use and can help maximize productivity. The successors of the imageRUNNER ADVANCE 500iF/400iF models, the new A4 models are the last installment in the third generation imageRUNNER ADVANCE 2nd edition lineup, officially completing the platform.