UBT’s technical team averages more than 28 years of hands-on experience and emphasizes response times that outperform national industry averages.
Support Designed to Keep Your Environment Running
UBT has built a service infrastructure focused on uptime, responsiveness, proactive monitoring, and better day-to-day support for customers.
Service matters long after the installation. When a device is down, toner runs out, or an issue interrupts workflow, customers need a provider that responds quickly and helps reduce future problems, not one that leaves internal teams managing everything themselves.
What UBT Highlights in Its Service Model
Experienced Technical Team
Financially Backed Guarantees
UBT positions financial recourse on service guarantees as a core accountability measure for response time and uptime commitments.
Flexible Service Model
Because UBT is management-owned, the company says it can offer more flexible solutions instead of forcing customers into rigid support structures.
Proactive Fleet Monitoring
UBT highlights built-in device monitoring that supports proactive service alerts, parts preparation, and smarter dispatch.
Automated Service Calls and Toner Replenishment
UBT’s infrastructure includes real-time device alerts, automated dispatch support, and toner notifications designed to reduce downtime and manual oversight.
Remote Firmware Updates
UBT also highlights remote firmware updates that help avoid unnecessary service interruptions during peak work hours.
Why It Matters to Customers
A stronger service infrastructure means fewer interruptions, faster issue resolution, better preparedness, and less day-to-day burden on internal teams.
Get Started Now
Want a Support Model That Feels More Proactive?
UBT can help you build a print environment backed by smarter monitoring, stronger service, and a more accountable partner.
